3-EASY-STEP

Extremly easy to configure

  • Register Easyfone

    Click 'New User' above. Enter the CareTouch id & the mobile number of the easyfone you want to register.

  • Enter User Details

    Enter the name of the easyfone user as you call him/her & the relationship that you share.

  • Start using Caretouch

    After successful registration, you can start configuring easyfone.

*Please ensure that the easyfone you are registering for CareTouch is switched on & has data services enabled by the telecom operator. A OTP will be sent to the easyfone user that you need to get to authorise yourself for CareTouch.

FEATURES

You can configure

With CareTouch, you can configure the following services through the internet from anywhere in the world.

  • Phone Settings

    Set language, time, volume, ringtone and other phone settings as convenient for your beloved elders.

  • Phone Book

    Manage the contacts on the easyfone. Add, update or delete phonebook contacts easily.

  • Photo Contacts

    Set upto 8 photo contacts so that your beloved elders can call their most favorite people effortlessly without using the phone book.

  • SoS Settings

    Help your beloved elder feel safer and more confident. Manage SOS settings so that they can get help quickly in emergencies.

  • Reminders

    Set upto 20 reminders for your beloved elders for medicines, doctor appointments, social engagements & important tasks.

  • Alarms

    Set Alarms for your beloved elders.

  • Block Unwanted callers

    Block unwanted callers by putting them in a blacklist or allow only chosen people to call the easyfone User by putting them in whitelist.

  • Simplify/customise Menu

    Make the easyfone menu even simpler for your beloved elder by hiding phone features that are unlikely to be used.

  • I am Well

    Set promts to get daily wellness updates from your beloved elders at pre-defined times. All they have to do is press 1 button.

  • FM Radio

    Set your beloved elders favorite FM channels using CareTouch

  • Delete Messages

    Delete messages remotely so that your beloved elders do not miss important messages because the message memory is full.

  • GPS Schedule

    Know the location of the Star easyfone at the times you chose during the day. You can specify upto 8-time slots for each day.

FAQ's

Frequently Asked Questions about the Caretouch

CareTouch is a powerful service that lets an authorised person remotely configure his/her beloved relative's easyfone from anywhere in the world. To use CareTouch, a person will need to be authorised by the easyfone user to manage his phone.

*CareTouch service vary by device. See details>>

The CareTouch service is available on select easyfone models only. These include Elite, Royale, Star

CareTouch works so long as the easyfone has a registered Indian number. If the easyfone user is travelling overseas, please ensure that roaming services are enabled

Anyone over the age of 18 can be authorised by the easyfone user for CareTouch. It could be a family member, friend, relative or a caregiver. The person authorised for CareTouch will need the CareTouch id from the easyfone user and will also need to provide the OTP password that we will send to the easyfone user when Caretouch services are being registered.

The CareTouch Id is a unique ID to enable CareTouch services for a easyfone through CareTouch app or www.easyfone.in. The CareTouch Id is available in the easyfone CareTouch menu. The easyfone user should provide this code only to the person they wish to authorise for CareTouch.

The authorisation process is identical to the process followed to register any person. To change the rights, please provide your CareTouch id to the new Person and ask them to follow the steps for CareTouch registration on easyfone.in. As part of the registration process, you will be sent an OTP password – which you will need to provide to your authorised CareTouch person. On successful registration, the rights for CareTouch will shift to the new person.

A person can manage as many easyfones through CareTouch as they are authorised for. However, 1 easyfone can be managed only by 1 account through CareTouch at any given point of time.

CareTouch comes in different packages – Silver, Gold and Platinum. Currently, the Gold package is provided complimentary for the first 12 months alongwith your easyfone at this point of time.

This can happen because of the following reasons

  • Phone is switched off or is in a poor network area or has roaming services disabled if travelling overseas
  • Number on the phone is no longer active.

I am well is a thoughtful & simple service which lets easyfone user get wellness updates every day from their caretakers and be reassured that all is fine. The service has 3 steps


Step 1 - Configuration on CareTouch

Configure the message(s) that you would like the easyfone user to see on their easyfone. You can customise 2 messages for a day
eg “ Hi Dad, hope you slept well last night. love Rakesh ”

The message should be such that it can be responded to with a Yes or a No. Please also configure the message (different for Yes and No) that you would like to receive when it is responded to
eg. Hi Rakesh, yes, I slept well” if the response is Yes, OR Hi Rakesh, no, I didn’t sleep well” if the response is “No”.

Set the time(s) when you would like the message to appear on the easyfone

Step 2 - Triggering of Prompt

At the designated time, an alarm will sound on the easyfone and your configured message will appear on the easyfone.

Step3 – Getting the revert

To respond to your message, all that the easyfone user has to do is to Press the key corresponding to the Yes or No . Once done, the response is received by us on CareTouch from where we will send it to the designated person