Safety shield warranty

1. The safety shield warranty is confined to the first purchaser of the product only and is not transferable.
2. All handling charges for pick up and drop of the product, to and from customer premises, and labour charges will be paid by the customer.
3. The safety shield warranty is restricted strictly to purchase and usage within the territorial boundaries of India
4. If a product proves to be defective in material or workmanship during the extended warranty period (from 12 to 18 months), eNovus will, at its sole option, repair or replace the defective part/product with a similar new or refurbished part / product at no additional charge, that are equivalent to new parts or products in performance.
5. All replaced or exchanged parts which are removed under this warranty will become the property of eNovus. The Company or its authorised service centre / service dealer shall retain all parts or component(s) replaced.
6. eNovus provides no warranty towards malfunctioning or service delivery of the third-party products/ features/ Hardware / Software / applications/ services, etc. that are NOT owned by eNovus, which are either licensed or otherwise installed either at the time of purchase or are activated subsequently or are installed directly by the customer.
7. Repairs under warranty period shall be carried out by the company authorised personnel only at the company authorised repair centre at A 24/21 DLF phase 1, Gurgaon, Haryana, 122002 and other centres intimated by it from time to time on its website.
8. All the above terms and conditions are subject to change without any prior intimation.
9. Any timescale given at the time of acceptance of product(s) for repair and / or service is an estimate only. eNovus will try its level best to adhere to this timescale. However, if for any reasons, there is further delay (up to 6 -8 weeks in some cases) customer shall not be entitled to make a claim for any liabilities and / or damages.
10. It is the responsibility of the PURCHASER to get the warranty card duly registered with correct information with the company within 15 days of easyfone purchase and also keep the purchase invoice safely as it will be required for validating date of purchase.
11. Customer is advised to take backup of data stored in handset/ unit / hard disk / data cards/ data storage devices/ etc. contents before handing over the unit for repair. The company shall not provide data backup service and will not be responsible for any loss of data

EXCLUSIONS -

• Any product(s) not manufactured by or for eNovus, or first sold to an end-user in a country outside the Territorial Scope of this Safety shield.
• The company reserves the right to refuse to repair / service any product(s) in the absence of the ORIGINAL PROOF OF PURCHASE which which clearly indicates the name and address of the seller, the date and place of purchase, the Product(s) type and the IMEI and / or other valid serial number identifying the Product(s)
• The product is not purchased directly from eNovus or an Authorised eNovus sales dealer.
• Defects caused by improper use, as determined by the Authorised Service Centre / Company personnel. Also, if the product has been serviced by anyone other than a service center which has been authorized by Enovus Enterprises Pvt Ltd, the same will not be eligible for warranty.
• Any physical damage to the product(s) shall render the warranty on the product(s) null and void. Repairs and / or service on such products shall be purely on chargeable basis and at the sole discretion of eNovus.
• Modification or alterations of any nature made in the circuitry by the purchaser or unauthorised personnel, as determined by the company personnel.
• Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the handset/machine/unit.
• The original IMEI / serial number is removed, obliterated or altered from the product.
• Defects due to causes beyond control like lighting, abnormal voltage, acts of god or while in transit to service centre or to the purchaser's residence.
• Defects caused by household pets, rats, cockroaches or any other animals or insects.
• Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included/ downloaded or wrongly installed in product.
• Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
• Warranty doesn’t cover if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products
• Cosmetic damage (Includes but not limited with changes to the colour coating of casing, logo print erase, key print erase and the damage of casing)
• All products on which the warranty is not valid or has expired will be repaired / serviced on chargeable basis only. eNovus is not bound to provide service or support until full payment for the Product(s) and / or service has been paid for.

FORCE MAJEURE
This contract is subject to Force Majeure events and neither party shall be responsible for delays arising there from 


Governing Law
All disputes arising out of any Sales and or Service Agreement or any matter incidental thereto shall first be referred to Arbitration under THE ARBITRATION AND CONCILIATION ACT, 1996. The decision of the Arbitrator in the matter shall be final and binding on both the parties hereto. Such Arbitration shall be held at New Delhi., India only and the courts at New Delhi, India alone shall have the jurisdiction to deal with the arbitration proceedings and the awards in accordance with the law.
In case of any disputes, the same shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.